Support Level Page: 1

1. Automatic escalation based on predetermined criteria (17 product(s) support this feature)
2. Level 1 (17 product(s) support this feature)
3. Level 2 (20 product(s) support this feature)
4. Level 3 (20 product(s) support this feature)
5. Other performance measurement thresholds for SLAs (10 product(s) support this feature)
6. Performance measurement thresholds for SLAs are based on reaction time (16 product(s) support this feature)
7. Priority determined by the customer (18 product(s) support this feature)
8. Priority determined by the help desk (17 product(s) support this feature)