E Mail Case Management Integration Page: 1

1. Automatically pre-populate screen with data in e-mail and perform rudimentary tasks such as customer lookup (2 product(s) support this feature)
2. Develop in a flexible work environment with ease of integration with other products (1 product(s) support this feature)
3. Integrate with a system leveraging existing or external knowledge base content for predefined text blocks auto-acknowledgements suggestions and responses (2 product(s) support this feature)