E Service Page: 1

1. Assign a case to an individual or an entire team for input (2 product(s) support this feature)
2. E-mail and log case assignments to appear in the queue for the team members (1 product(s) support this feature)
3. Limited access to the support module to use as a self-service support tool (1 product(s) support this feature)
4. Maintain a knowledge base of known issues to enhance response time (1 product(s) support this feature)
5. Share information with development and QA during the product development life cycle (2 product(s) support this feature)
6. Take advantage of up-sell and cross-sell opportunities (2 product(s) support this feature)
7. Track service agreements - assisting in maintenance collections (1 product(s) support this feature)
8. Utilize business rules for event escalations tailored to your customer service processes and needs (1 product(s) support this feature)