Customer Service And Returned Goods Handling Page: 1

1. Access of customer and customer order information through a single screen including open orders order details status and history invoicing credit details and payment application (86 product(s) support this feature)
2. Algorithms for calculation of service levels (79 product(s) support this feature)
3. Automatically send out credit memos and create RMA notices for receiving when material is returned (85 product(s) support this feature)
4. Customizable enquiry procedures (84 product(s) support this feature)
5. Determine disposition of goods before moving items to stock repair inspection or an outside vendor (84 product(s) support this feature)
6. Gathering of labor to repairs order and issuance of materials to repairs order (83 product(s) support this feature)
7. Generates reports that consider customers activities to determine the quality of customer service (83 product(s) support this feature)
8. Generates returned material authorization RMA based on shipment history (85 product(s) support this feature)
9. Generates work orders based on sales orders (84 product(s) support this feature)
10. Handles returned material authorization RMA in any format (85 product(s) support this feature)
11. Invoices can be recreated at any moment even after closing out an order (86 product(s) support this feature)
12. Invoices can be viewed or modified online (85 product(s) support this feature)
13. Link to sales order or invoice with automatic issuance of credit (86 product(s) support this feature)
14. Material can be returned for replacement (84 product(s) support this feature)
15. Order inquiry link to manufacturing status capacity ATP yield and inventory status (86 product(s) support this feature)
16. Partial shipment against purchase order (85 product(s) support this feature)
17. Product return authorization for rework (85 product(s) support this feature)
18. Provides real-time product inventory and delivery status (86 product(s) support this feature)
19. Reports and analyzes customer service performance data (84 product(s) support this feature)
20. Reports shipment via line item order or pick slip numbers (84 product(s) support this feature)
21. Return authorization or credit memos can automatically search the original sales order to use that information (85 product(s) support this feature)
22. Return Material Authorization RMA coordinates with shop floor schedule (79 product(s) support this feature)
23. Re-usable routings to support repetitive activity such as overhauls (83 product(s) support this feature)
24. Serial number tracks to customer location (84 product(s) support this feature)
25. The system can recreate invoices for customers that did not receive their bills (85 product(s) support this feature)
26. Tracking of item through repairs process and gathering of repairs-specific information such as a teardown report (82 product(s) support this feature)
27. Tracks returned goods by lot or serial number (85 product(s) support this feature)
28. Users can define procedures to calculate service levels (78 product(s) support this feature)
29. Work order status can be viewed and changed online (85 product(s) support this feature)