Field Service And Repairs Page: 1

1. Adjusts service order allocations (70 product(s) support this feature)
2. Assigns code to return material assignments (74 product(s) support this feature)
3. Assigns customer service representative (73 product(s) support this feature)
4. Associate notes or communication with an account customer or service order (73 product(s) support this feature)
5. Auto notification of components flagged as escalate upon failure (68 product(s) support this feature)
6. Automates release from service contract for invoicing (73 product(s) support this feature)
7. Automatically generate free form-user defined letters and notices and letters of credit based on pre-defined criteria (73 product(s) support this feature)
8. Bills mileage travel time repair costs and administration costs (72 product(s) support this feature)
9. Call close (74 product(s) support this feature)
10. Call escalation (73 product(s) support this feature)
11. Call queue sequencing options (73 product(s) support this feature)
12. Call routing and prioritization (74 product(s) support this feature)
13. Cataloguing and circulation of technical bulletins (66 product(s) support this feature)
14. Charges include estimate and actual (73 product(s) support this feature)
15. Component search by owner location or warranty (74 product(s) support this feature)
16. Component search by serial number (74 product(s) support this feature)
17. Conformance and processing per QS9000 (66 product(s) support this feature)
18. Contract costs terms and conditions (73 product(s) support this feature)
19. Contract numbers and service agreements (73 product(s) support this feature)
20. Contract quotes (71 product(s) support this feature)
21. Contracts mandate scheduled service costs (70 product(s) support this feature)
22. Contractual activities include phone support field repairs and maintenance (72 product(s) support this feature)
23. Cross-references serial numbers and engineering change orders (73 product(s) support this feature)
24. Cross-references serial numbers and warranties to check warranty status (74 product(s) support this feature)
25. Customer credit checks and holds (72 product(s) support this feature)
26. Customer order status available on-line (74 product(s) support this feature)
27. Customer order template for installation service relative to various pre-defined customer setup scenarios (73 product(s) support this feature)
28. Customer purchase order number (74 product(s) support this feature)
29. Customer training class management (62 product(s) support this feature)
30. Customizable billing cycles (73 product(s) support this feature)
31. Customizable call priority sequencing (73 product(s) support this feature)
32. Customizable parameters for engineering scheduling (72 product(s) support this feature)
33. Customizable system generated customer order templates for product installation service service request and service contract (73 product(s) support this feature)
34. Date serviced (73 product(s) support this feature)
35. Deferred financial reports (71 product(s) support this feature)
36. Defers or cancels call activity or service (73 product(s) support this feature)
37. Electronic approval and multi-level approval such as engineering approval for fit and function sales manager for estimates and finance for credit (71 product(s) support this feature)
38. Equipment serviced by product number revision level or serial number (73 product(s) support this feature)
39. Equipment type code (73 product(s) support this feature)
40. Failure and repair codes (70 product(s) support this feature)
41. Failure code corresponding to multiple problems (69 product(s) support this feature)
42. Failure type code (73 product(s) support this feature)
43. Field engineer employee code (74 product(s) support this feature)
44. Field sales office (73 product(s) support this feature)
45. Field service accounts receivable interface for payment (73 product(s) support this feature)
46. Field service inventory tracking (74 product(s) support this feature)
47. Generates service orders (74 product(s) support this feature)
48. Identifies customer site and dates calls (74 product(s) support this feature)
49. Inquire and access all data for an account including location services customer service orders account receivables and credit history from a single inquiry (74 product(s) support this feature)
50. Integration capability with project management (72 product(s) support this feature)