Problem Resolution Page: 1

1. 24x7 emergency support (11 product(s) support this feature)
2. At co-located site where this is a hosted service (9 product(s) support this feature)
3. Combination of on-site and off-site locations (10 product(s) support this feature)
4. Local business-day telephone support (10 product(s) support this feature)
5. Online support services (11 product(s) support this feature)
6. On-site (11 product(s) support this feature)
7. Remote diagnostic service (10 product(s) support this feature)
8. Solves application problems within eight hours (9 product(s) support this feature)
9. Solves application problems within four hours (10 product(s) support this feature)
10. Solves application problems within one hour (9 product(s) support this feature)
11. Solves application problems within one working day (11 product(s) support this feature)
12. Solves application problems within two hours (9 product(s) support this feature)